Question 1

What is BOKIMONGE ASSOCIATION?

Accepted Answer

BOKIMONGE ASSOCIATION is a member-based savings and loans association. The platform helps members track contributions, manage savings, apply for loans, and view their financial statements in one place.

Question 2

How do I access my member account?

Accepted Answer

Members can log in using their registered member number and password on the BOKIMONGE portal homepage. Contact your association admin if you need login credentials or a password reset.

Question 3

What types of transactions does the system track?

Accepted Answer

The system tracks monthly contributions, savings deposits, loan repayments, loan disbursements, and any special payment periods created by the association administrator.

Question 4

How are M-PESA payments recorded?

Accepted Answer

Admins can paste M-PESA confirmation SMS messages into the system. The platform automatically parses the transaction code, amount, and sender details, then matches them to the correct member account.

Question 5

How do I check my loan eligibility or apply for a loan?

Accepted Answer

Log in to your member portal and navigate to the Loans section. Eligibility is based on your contribution history and outstanding balances. Contact the association treasurer for manual loan applications.

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